Pink Noire Hair Extensions Shipping Return Policy
At Pink Noire, we are committed to providing high-quality hair extensions and exceptional service. Please review our shipping and return policies carefully before placing your order.
Shipping Policy
- Processing Time: All orders are processed within 2-3 business days. This includes order verification, quality checks, and packaging.
- Shipping Time: Once processed, orders are shipped and may take 7-10 business days to arrive, depending on your location. Please note that shipping times may vary due to carrier delays or other unforeseen circumstances. If you are interested in expedited shipping please contact us via info@pinknoire.com and we will try our best to accomodate. This will incur additional fees.
- Shipping Fees: Shipping costs are calculated at checkout based on your location and selected delivery method. If your order is over $50, the shipping is free.
Return Policy
Due to the nature of our products, all hair extension sales are final for hygiene and safety reasons. We are unable to accept returns or exchanges once the product has been opened or used.
However, if you receive a defective or incorrect item, we will gladly correct the issue.
Eligibility for Return/Exchange:
- Items must be unused, in their original packaging, and reported within 7 days of delivery.
- Contact our customer service team at [email address] with your order number, photos, and a description of the issue.
Return/Exchange Process:
- Once approved, we will provide instructions for returning the item.
- Pink Noire is not responsible for return shipping costs unless the error was on our part.
Order Cancellations & Changes
- Changes or cancellations must be requested within 24 hours of placing the order. After this window, we cannot guarantee modifications as the order may already be in processing.
Lost or Delayed Shipments
While we strive to ensure timely delivery, Pink Noire is not responsible for shipping delays caused by carriers. If your order has not arrived within the expected timeframe, please contact us, and we will assist in locating your package.
If you have any questions or concerns, feel free to contact us at info@pinknoire.com. Thank you for choosing Pink Noire Hair Extensions!